Settings

General Settings

This section outlines the various configurations you can apply to your organisation and its users.

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Users with Admin and Agent permissions have the option to set and update their activity status on the General Settings page or using the drop-down menu in the top-right corner of the page.

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Account

Add, edit, and delete your account details here.

Organisations

Change organisations here.

Departments

Add, edit, and delete the list of departments belonging to your organisation.

API

Access the API endpoint and therefreshToken used to generate authentication keys for API integrations.

Security

Update your password information.

Office Hours

Set up the office hours of your organisations.

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The Departments, API, and Office Hours settings need admin privileges to be accessed.

User Management

Users with admin permissions can use the User Management page to perform the following actions.

• Invite new users to the organisation
  This action is performed by clicking the Invite New Users button.
• Delete existing users from the organisation
  This action is performed by using the Delete icon.
• Update the Department to which a user in your organisation belongs
  This action is performed using the Edit icon.

Contact us

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We are here to help! Please contact us with any questions.